Unfortunately, the Microsoft Complete for Xbox plan doesn't cover accidental damage protection, but the company says it’salways exploring new options. If your console does meet with an unfortunate mishap, you can mail it back to Microsoft free of charge, provided it's still under warranty. In case of accidental drops, disc drive problems or the infamous red ring of death, every new Xbox console ships with a one-year warranty while accessories have a minimum 90 days of coverage. When it launches, Assist will allow gamers to access personalized tips, notifications about system updates and service status, troubleshooting tools and searchable help content. Xbox is currently testing a new in-console feature called Xbox Assist. You can still download the Twitch app from the Xbox Store and stream, it just takes a few more extra steps than it does with Mixer. Unfortunately, although Eddie was correct about Microsoft buying Mixer, he was wrong about Twitch. Our call concluded after 3 minutes and 5 seconds. I tried to ask him about the Twitch app, but he told me that it's no longer available, and asked me if I needed anything else. Eddie quickly informed me that due to Microsoft's recent acquisition of Mixer, Twitch was no longer supported. I connected with Eddie, whom I asked how to stream to Twitch from my Xbox. after a wait time of less than 2 seconds. MORE: Gaming Tech Support Showdown: Sony vs. Once that was done, Ted wished me a good night, concluding the call at 10:47 p.m.The call took 13 minutes and 40 seconds. After I signed in, Ted informed me that since I had previously owned an Xbox I could access all my games and game saves by going to the Games and Apps tab. designated to answer tech support for Xbox. While he waited, we struck up some small talk, telling me that he was working out of the Redmond, Washington office, one of the many offices throughout the U.S. Ted was nice enough to wait for me to sign in to my Xbox. Two minutes later, Ted was back and correctly walking me through syncing the devices. And when that didn't work, he placed me on hold to look for answers. When I reported that the controller still wasn't synced, he had me turn it off and start again. However, he incorrectly told me to press the X button on the controller. Ted started out on the right track, instructing me to press the sync button on the One S. For this call, I asked about pairing the console and controller. At 10:34 p.m, I was on the phone with Ted. I made my second call request at 10:27 p.m. Xbox Support has an absolutely prolific online presence.

Assuming I was in front of the Xbox in question, she patiently waited while I signed in and followed her instructions Once I completed all the steps, Kia politely asked if I needed anything else, and when I answered no, wished me a good weekend, ending the call in 7 minutes and 14 seconds. After asking how my day was going and why I called, Kia quickly pulled the correct information and relayed it to me.

EST to ask how to access my games and their saves on a new console. Before I had time to chuckle cynically, my phone was ringing. on Saturday.įor my first call request, I had a waiting time of 1 minute. The latter option eliminates the tedium of waiting on the line by giving you an estimated callback time. You can call Xbox's tech support number (1-80) or you can have them call you. The chat was finished in 6 minutes and 35 seconds. I tried again and spoke to Unigamer, who,after some quick reassurances, sent me the steps to initiate getting my game saves restored. After declaring it an easy problem to solve, Snow proceeded to write an answer, but before I could get a resolution, the chat closed out after 8 minutes and 25 seconds of waiting. After logging in and connecting with Android Snow, I asked about accessing my game saves on a new device. I also tried the Xbox Ambassador chat option. Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. Be the first to know about cutting-edge gadgets and the hottest deals. Upgrade your life with a daily dose of the biggest tech news, lifestyle hacks and our curated analysis.

Xbox online chat support